Welcome

Thanks for visiting us at the zombie ranch! We have had physical stores in Bisbee, Arizona since 1997. We have been making & selling leather & metal goods since the 1980's. Printing t-shirts is our newest passion. We will occasionally be setting up at fairs or shows. We will list those on the website so you may see us in person if you like.
Payment
We accept master card, visa, money order & personal checks. When using paypal, we ship to your verified paypal address only. Personal checks are held 5 business days before goods are shipped. If a check fails to clear, we will impose a $35 returned check fee. AZ residents are responsible for paying 8.6% sales tax or providing a resale number. We reserve the right to cancel orders when payment is not received within 7 days. We must be notified of your request to cancel your order within 24 hrs of the time it was placed or before it is shipped. Customers may cancel their orders because of the unavailability of a backordered item or discontinuance of item.
Shipping
We have listed flat rate shipping amounts & are happy to combine shipping for multiple items. Orders are generally shipped within 3 business days unless they are a custom item that must be produced or if shipping via UPS or Fedex Ground. We can ship via USPS on monday through friday. We generally ship UPS or Fedex once weekly.

We are not responsible for any loss or damage to items while in transit. We are happy to ship overseas & use USPS priority international. We will ship to the UK, Europe, Japan, Australia & New Zealand. We have shipped to a few other countries, so if you do not live in any of the afore mentioned ones, please contact me.

Please be aware that you may be subject to import taxes and duties once the merchandise reaches your country. These additional costs must be borne by you. We have no control over these charges and they vary extensively and change constantly. Due to these facts, we cannot estimate these for you. You should contact your local customs office for further information. Further, you are considered the importer of these goods and are subject to the local laws and regulations. Many countries place restrictions on certain imports while others are banned altogether. Again, please check with you local customs office to determine if the items are subject to any of these before purchasing. Any packages that are confiscated or refused by customs are non-refundable just like a refused or non-deliverable package. We are sorry for any inconvenience this may cause, but these issues are well beyond anything we can control.

Please be aware that we must list the value of an order on the customs form and what its contents are. We cannot declare an incorrect value on your shipment, and all packages must be declared as merchandise, no exceptions. Because international shipments are usually more expensive, we have specific returns guidelines for all international orders.

Damaged / Lost packages - All packages are the responsibility of the shipping carrier once they leave our store. Any claims must be made through that carrier for damage that occurred during shipping or a lost package. Please make sure to have the tracking or insurance number available in order to process a claim with them.

NO refund will be issued for a package marked as undeliverable or refused at delivery.
Refunds and Exchanges
We can furnish you with the insurance number once your item has shipped. If you receive a damaged package, return it immediately to your Post Office. If an item has been lost in transit, we will initiate a claim, but must wait a minimum of 30 days to file .
Additional Policies
We are happy to accept custom & wholesale orders on certain items! You may contact us by phone at our physical store location in Bisbee called Va Voom! Our phone number is 520-432-1540.
Our mailing address is~
Va Voom!
PO Box 1364
Bisbee, AZ 85603-2364
Please note that while we have a brick & mortar location, we are in a mountain town & USPS does not deliver to physical addresses. Any items sent to our store street address will probably not be delivered to us which is why the PO box is listed. If you wish to send something to us via freight, please contact us for our store address.
You may contact us via email at info@vampieoodles.com